Craft Frame WORKS Ltd ("CraftFrame", "we", "us") is a company registered in England & Wales (No. 16669774), with registered office in London, United Kingdom.
This privacy policy explains what personal data we collect, how we use it, and the rights you have in relation to your information.
When you share a brief, contact us, or subscribe to updates, we may collect: name, work email, company, role, approximate budget, and any information you choose to share about your project.
When you visit craftframe.agency we collect limited technical data (IP address, device, browser, referrer) via privacy‑respecting analytics. We do not use invasive third‑party advertising trackers on our own site.
To respond to your enquiry, scope work, and deliver services you engage us for.
To send occasional, relevant updates — only if you opt in. You can unsubscribe at any time with one click.
To improve the site and understand what content is useful. Analytics are aggregated, not used to profile you.
We rely on legitimate interest (responding to your enquiry, running the business), contract (delivering engaged services), and consent (marketing emails).
We do not sell your data. We may share it with vetted sub‑processors (email, cloud hosting, analytics) under data‑processing agreements, strictly to provide the service you asked for.
We retain enquiry data for up to 24 months, then delete or anonymise it. Contract data is retained for as long as legally required.
Under UK GDPR you have the right to access, correct, delete, restrict, or port your data, and to object to processing. To exercise any of these, email contact@craftframe.agency.
You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
Data protection enquiries: contact@craftframe.agency
General: contact@craftframe.agency